Dawson Kaaua

• Dawson Kaaua, Santiago Gallino, Christian Terwiesch, S Mehta (Working), The Impact of Waiting Location on Customer Satisfaction: An Empirical Analysis of Preoperative Patient Flow.
• Santiago Gallino and Dawson Kaaua (Work In Progress), How May I Help You? Inferring Service Quality from a Server’s Personal Details.
• Gérard Cachon and Dawson Kaaua (Working), Serving Democracy: Evidence of Voting Resource Disparity in Florida.
• Gérard Cachon and Dawson Kaaua (Working), Democracy on the Line: Polling Place Closures and their Estimated Impact on Wait Times in the 2016 Presidential Election in Georgia.

Past Courses

• OIDD1010 - Introduction To Oidd

  OIDD 101 explores a variety of common quantitative modeling problems that arise frequently in business settings, and discusses how they can be formally modeled and solved with a combination of business insight and computer-based tools. The key topics covered include capacity management, service operations, inventory control, structured decision making, constrained optimization and simulation. This course teaches how to model complex business situations and how to master tools to improve business performance. The goal is to provide a set of foundational skills useful for future coursework atWharton as well as providing an overview of problems and techniques that characterize disciplines that comprise Operations and Information Management.

Knowledge @ Wharton

• How Business Leaders Are Misjudging AI’s Workforce Impact, Knowledge @ Wharton - 07/18/2025
• Adobe’s Chief Communications Officer, Stacy Martinet, Knowledge @ Wharton - 07/17/2025
• The Physics of Baseball With Alan Nathan, Knowledge @ Wharton - 07/16/2025
• Rebuilding Boeing: Engineering, Ethics, and Organizational Change, Knowledge @ Wharton - 07/16/2025
• Can AI Fix What’s Wrong With Customer Service?, Knowledge @ Wharton - 07/15/2025
• How to Enforce a Meaningful Populist Antitrust Policy, Knowledge @ Wharton - 07/15/2025
• Mind & Machine: Gen AI Workplace Revolution | Stefano Puntoni, Knowledge @ Wharton - 07/15/2025
• What the Reconciliation Bill Means for U.S. Households, Knowledge @ Wharton - 07/11/2025
• Automatic Enrollment, Tax Fears, and the 401(k) Surge, Knowledge @ Wharton - 07/09/2025
• How Minimum Wages and Taxes Can Combat Income Inequality, Knowledge @ Wharton - 07/08/2025