Angel Tsai-Hsuan Chung

• Angel Tsai-Hsuan Chung, Botong Zhang, Ling-Chieh Kung, Hamsa Bastani, Osbert Bastani, Effective Personalized AI Tutors via LLM-Guided Reinforcement Learning. Abstract

  Generative AI (GenAI) is rapidly reshaping education by unlocking the potential for personalized tutoring. Yet, emerging platforms largely focus on GenAI chatbot tutors that reactively answer student questions. We hypothesize that the efficacy of GenAI chatbot tutors can be substantially improved by proactively guiding student learning. To test this, we design a novel tutoring platform that tightly integrates a carefully-designed GenAI chatbot with a reinforcement learning algorithm for sequencing practice problems. Critically, this algorithm leverages rich signals from student-chatbot interactions to adaptively select practice problems of an appropriate difficulty level. In partnership with the Taipei City Government and American Institute in Taiwan, we deployed our tutoring platform in conjunction with a five-month course to teach Python to students across ten high schools. We randomized students between a fixed practice problem sequence and our adaptive sequencing algorithm. We find that adaptive sequencing increased unassisted final exam performance by 0.15 standard deviations (equivalent to 6-9 months of schooling by some estimates); mediation analysis suggests that gains were driven by increased engagement. Our work provides large-scale field evidence that student-chatbot interactions provide valuable signals for proactively optimizing and personalizing student learning.

• Angel Tsai-Hsuan Chung, Jatu Abdulai, Patrick Bayoh, Lawrence Sandi, Francis Smart, Hamsa Bastani, Osbert Bastani (2026), Improving Access to Essential Medicines via Decision-Aware Machine Learning, Nature (Research Article) . 10.1038/s41586-026-10433-7 Abstract

  A critical challenge in healthcare systems in low- and middle-income countries (LMICs) is the efficient and equitable allocation of scarce resources, particularly essential medicines. This problem is complicated by limited high-quality data, which restricts the applicability of traditional data-driven techniques. We propose a novel decision-aware machine learning framework for essential medicines allocation, which additionally leverages multi-task learning to ensure sample efficiency and catalytic priors to ensure equitable allocation. In collaboration with the Sierra Leone national government, we performed a staggered, nationwide deployment of our system as a decision support tool. Our econometric evaluation finds an estimated 19% increase in consumption of allocated products in treated districts, demonstrating its efficacy at improving access to essential medicines. Our tool was subsequently scaled nationwide, covering an estimated 2 million women and children under five. Our work demonstrates how machine learning methods can improve efficiency at very low cost in resource-constrained global health settings.

  Related
  Links

  SSRN
• Hamsa Bastani, Osbert Bastani, Angel Tsai-Hsuan Chung, “Optimizing Health Supply Chains in LMICs with Machine Learning: A Case Study in Sierra Leone”. In Responsible and Sustainable Operations: The New Frontier, edited by Tang, Christopher S. (Switzerland: Springer Nature, 2024), pp. 187-202 Abstract

  This chapter overviews the challenges in pharmaceutical supply chains (PSCs) in Low- and Middle-Income Countries (LMICs), with a focus on Sierra Leone. Furthermore, it describes how traditional supply chain optimization strategies can be used to improve performance of PSCs in Sierra Leone. Finally, it describes the significant potential for using machine learning in this framework for effective demand forecasting. We highlight challenges such as limited data availability, the need to ensure equitable distribution, as well as the potential for transfer learning to address some of these challenges.

• Angel Tsai-Hsuan Chung, Jimmy Qin, Ping-Cheng Lin, Hamsa Bastani, When Productive AI Is Not Enough: Evidence from Outpatient Care. Abstract

  Investments in AI can improve worker productivity and output quality, but whether those gains reach the people organizations serve is less clear. In collaboration with the Somaliland Ministry of Health and an international development organization, we study the staggered rollout of a human–AI collaborative documentation system at Somaliland’s largest public hospital. The physician-initiated, text-based design of this AI tool addresses local language constraints without relying on recorded conversations. Combining detailed patient visit records, clinical notes, and physician surveys, we estimate intent-to-treat (ITT) effects using a Callaway and Sant’Anna (2021) difference-in-differences design. Our results show that AI availability substantially reduces service time and improves documentation quality. Despite concerns about adoption, we observe that even non-adopting physicians’ human-written notes improve after AI exposure, consistent with learning benefits from using AI as a reference. Yet we find no corresponding overall improvement in patient waiting time or throughput. Departmental comparisons and queueing simulations highlight how persistent gaps in scheduling, patient flow management, and clinical availability can prevent faster service from improving access. This gap is especially consequential in developing economies, where hospitals may adopt advanced AI tools while still lacking basic practices such as appointment scheduling and patient flow management. Our findings suggest that health systems and development agencies seeking to expand access to care should complement AI deployment with improvements in basic operations and incentives.

Past Courses

• EDUC5414 - Econ of Ed in Dev Countries

  How can economic tools be used to analyze educational programs and development? This course explores the economics of education, with a focus on low- and middle-income countries (LMICs). Key topics include returns to investment in education, education production, costs and financing, teacher labor markets, the role of education in economic development, public and private education markets, school choice, and equity concerns, including income disparities. The course will introduce key analytical approaches, including economic modeling and policy evaluation techniques. Students will engage with case studies from both high- and low-/middle-income countries, along with interactive activities such as group discussions, panel discussions, and debates. By the end of the course, students will have developed foundational skills in economic analysis of education and gained a deeper understanding of key global challenges in the field, particularly in LMICs. The course is open to graduate students as well as advanced undergraduates from across disciplines. While no prior background in economics is required, familiarity with basic economic concepts will be helpful.

• EDUC6462 - Monitrng & Eval in Intl Ed Dev

  This course covers theories, methods, and applications of monitoring and evaluation for educational and social programs, with special emphasis on international education development. Topics include basic statistical concepts, program theory, process and outcome assessment, concepts in survey methods, introduction to causal inference, introductory regression analysis, and an overview of impact assessments and cost-benefit/cost-effectiveness analysis.

• EDUC7462 - Adv Monitoring & Eval in IED

  This advanced-level course builds on foundational statistical knowledge to provide students with practical, hands-on experience in quantitative methods for monitoring and evaluation (M&E) in international education and development contexts. Open to graduate students across programs, the course combines theoretical understanding with applied data analysis using STATA, emphasizing essential methods such as randomized experiments, and various quasi-experimental designs for causal inference. Students will explore a range of quantitative methodologies, including logit/probit models, propensity score matching, difference-in-differences, regression discontinuity, and other quasi-experimental approaches. Through interactive labs, research papers/case studies, and guided practice, students will strengthen their ability to analyze complex data, interpret results critically, and design effective research tools—skills vital for careers in research, policy evaluation, and international development. Prerequisites: Introductory Statistics and basic familiarity with STATA.

• Winner, Business for a Better World Dissertation Proposal Competition, 2026
• Penn AI Fellowship, 2026
• 1st Place, Service Science Best Student Paper Award, 2025
• 2nd Place, Pierskalla Award for Best Paper in Healthcare, 2025
• Runner-Up, Best Paper Presentation at Sustainable Operations Management Workshop, 2025
• 1st Place, INFORMS Public Sector Operations Research Best Paper Award, 2024
• 2nd Place, INFORMS Doing Good with Good OR Student Paper Competition, 2024
• Finalist, MSOM Student Paper Competition, 2024
• Penn Prize for Excellence in Graduate Teaching Award, 2024

Research Spotlight: Hamsa Bastani and Angel Tsai-Hsuan Chung On More Effective Classroom AI

Research Spotlight: Angel Chung

Knowledge @ Wharton

• When AI Makes Financial Decisions, Knowledge @ Wharton - 10/13/2026
• What Does It Mean to Be ‘Happy’ at Work?, Knowledge @ Wharton - 10/13/2026
• How AI Planning Could Create Financial Market Fragility, Knowledge @ Wharton - 10/13/2026
• 2026 AI Adoption Report, Knowledge @ Wharton - 10/13/2026
• Who Controls a Company’s Values After It Is Sold?, Knowledge @ Wharton - 10/09/2026
• How Lucky Strike Entertainment Is Betting on Screen-Free Experiences, Knowledge @ Wharton - 10/08/2026
• Why People Would Rather Give Nothing Than Too Little, Knowledge @ Wharton - 10/08/2026
• The Data Behind College Football’s New Era, Knowledge @ Wharton - 10/07/2026
• AI Safety Has Reached a Critical Point, Knowledge @ Wharton - 10/07/2026
• AI’s Impact on Financial Services, Knowledge @ Wharton - 10/05/2026