Yihao Yuan
- Doctoral Student
Contact Information
- Primary Email:
yihaoy@wharton.upenn.edu - Office Fax Phone:
(215) 898-2534
- office Address:
726.7 Jon M. Huntsman Hall
3730 Walnut Street
University of Pennsylvania
Philadelphia, PA 19104
Activity
In the News
Can AI Fix What’s Wrong With Customer Service?Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 2025/07/15