Jack (Xiaoyong) Fu
Contact Information
- Primary Email:
fxi@wharton.upenn.edu - Office Phone:
215-898-7622
- office Address:
2432 Steinberg-Dietrich Hall
3620 Locust Walk
Philadelphia, PA 19104
Research Interests: Empirical Corporate Finance and Innovation
Links: Personal Website
Activity
In the News
Can AI Fix What’s Wrong With Customer Service?Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 2025/07/15