Emily Butera
- Administrative Assistant
Contact Information
- Primary Email:
ebutera@wharton.upenn.edu - Office Phone:
(215) 898-7722
- office Address:
3620 Locust Walk
2000 SH-DH
Philadelphia, PA 19104
Activity
In the News
Can AI Fix What’s Wrong With Customer Service?Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 2025/07/15