Daniela Schmitt

• Daniela Schmitt, How Much Content Should Be Paid? Managing Freemium Along the Customer Journey. Abstract

  A primary challenge for providers of information goods (e.g., news websites) is to convert visitors into subscribers as well as to retain these subscribers beyond the initial subscription purchase decision. Subscriptions typically grant access to paid content which is otherwise locked behind a paywall. As such, the user’s valuation of the subscription is highly influenced by the share of paid compared to free content on offer. However, this share of paid content might matter differently depending on both the user’s subscription status and interest in different content categories. In this paper, we assess how much the share of paid content matters for subscription purchase and churn decisions and conduct a comprehensive analysis encompassing both the pre- and post-purchase stages of the customer journey. We use a novel dataset from a major news website which captures the entire individual customer journey for more than thirty thousand visitors and subscribers in July and August 2017. Our results reveal that in the pre-purchase stage, a higher share of paid content in categories that interest the user exhibits a positive relationship with initial purchase probability, but only up to a certain turning point. Meanwhile in the post-purchase stage, more paid content in categories of interest is negatively related to churn probability. We discuss the implications of these findings for uncovering important customer segments and for targeting them effectively.

• Daniela Schmitt and Michaela Draganska, The Role of Social Media in the Monetization of News Content. Abstract

  Customers’ interactions with digital content offerings across different media platforms pose a new set of challenges for marketers aiming to convert users into paying customers. Especially the rise of social media over the last decade has tremendously influenced the way people consume news and entertainment. In a way, social media has taken over the function of a news provider for many. Additionally, advertising revenues have been continuously declining, so publishers face the issue of finding alternative ways to generate revenues, mainly through direct payments in the form of subscriptions. Our research aims to shed light on how social media facilitates – and interacts with – this monetization of news content. We have a very detailed data set combining social media posts with click-stream data on user behavior on the news website, including paid transactions. The rich data enable us to explore the influence of social media on subscriptions and to point to the type of posts that are effective in driving traffic and conversion. In addition, we investigate the usage behavior of subscribers acquired through the social media channel to determine their value to the company in the longer term.

• Daniela Schmitt and Ron Berman, Suspenseful and Surprising Content. Abstract

  Not much research has been done about the impact of content types on subscriber demand and long-term revenue. Answering this question empirically is hard because editors make an endogenous decision about the content they solicit and the allocation to the paid and free sections. One type of content, however, shows promise in answering this question – suspenseful and surprising content. Suspenseful events are events for which there is high variance in the uncertainty of their outcome. For example, a close match between two soccer teams. Surprising events are those where the realized outcome is very different than the expectation prior to the event. An example would be an upset victory by an underdog soccer team. Other important contexts where suspense and surprise are common include political debates, voting and elections. Because these events have inherent uncertainty, their realized outcome allows us to use randomness for empirical identification purposes when estimating demand and consumer preferences. Our research project focuses on empirically determining how content editors should treat surprising and suspenseful events – how much coverage should they allocate to them, and whether the content should be paid or free.

Past Courses

• MKTG2110 - Consumer Behavior

  This course is concerned with how and why people behave as consumers. Its goals are to: (1) provide conceptual understanding of consumer behavior, (2) provide experience in the application of buyer behavior concepts to marketing management decisions and social policy decision-making; and (3) to develop analytical capability in using behavioral research.

Knowledge @ Wharton

• The Regulatory Challenges of AI in Finance, Knowledge @ Wharton - 11/25/2024
• Building Stronger Family Offices by Sharing Knowledge and Securing the Future, Knowledge @ Wharton - 11/21/2024
• State of the NBA with Seth Partnow, Knowledge @ Wharton - 11/20/2024
• How Are Companies Really Using AI? A New Report Has Answers, Knowledge @ Wharton - 11/19/2024
• Impact vs. Time: A Leader’s Guide to Slow Productivity, Knowledge @ Wharton - 11/19/2024
• Kevin O’Leary Illustrates the Benefits of Tariffs for U.S. Businesses, Knowledge @ Wharton - 11/19/2024
• Boosting Donations Through Self-expressive Choices | Jonah Berger, Knowledge @ Wharton - 11/19/2024
• Why Are Hospitals So Expensive?, Knowledge @ Wharton - 11/18/2024
• New Phenomena in Behavioral and Social Investing, Knowledge @ Wharton - 11/18/2024
• Bigger Hospitals, Better Care? Wharton Research Finds Benefits Are Only at the Operational Level, Knowledge @ Wharton - 11/14/2024