Robert Botto
- Technical Lead, Wharton Behavioral Lab
Contact Information
- Primary Email:
botto@wharton.upenn.edu - Office Phone:
(215) 573-1014 - Office Fax Phone:
(215) 898-2534
- office Address:
731 Jon M. Huntsman Hall
3730 Walnut Street, University of Pennsylvania
Philadelphia, PA 19104
Activity
In the News
Can AI Fix What’s Wrong With Customer Service?Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 2025/07/15